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Customer Service

german speaking fulltime job in rotterdam

Are you committed to ensuring excellent customer service and have a passion for health and wellness? We are looking for a motivated German-speaking Customer Service Coordinator to enhance our team at a prominent nutritional supplements company. This role is crucial in supporting our customer service operations and ensuring that our clients receive the best possible care and satisfaction. If you excel in a dynamic, supportive environment and are adept at managing multiple tasks efficiently, this job might be ideal for you.

What you will be doing:

  • Coordinate and oversee the daily operations of our customer service team.
  • Train and mentor customer service representatives and foster an environment that encourages team spirit.
  • Manage customer inquiries and complaints to ensure effective resolution.
  • Implement customer service procedures to enhance customer satisfaction.
  • Analyze customer feedback and collaborate with the management team to improve service quality.
  • Ensure compliance with company policies and regulatory standards.

What We Offer:

  • A full-time, permanent position in an internationally growing company.
  • A supportive and collaborative work environment.
  • Competitive salary with opportunities for bonuses.
  • Professional development and training opportunities.
  • Modern office facilities equipped with the latest technology.
  • Staff discounts on health products.

Job Requirements:

  • Fluent in German and proficient in English.
  • Experience in a customer service leadership role.
  • Strong leadership and people management skills.
  • High proficiency in using customer management software.
  • Excellent organizational, communication, and decision-making skills.
  • Ability to handle stressful situations and complex customer issues.
  • Keen interest in the health and wellness industry.

Application Process:

If you are interested in making a difference in the lives of our customers and meet the job requirements, please apply and we will contact you as soon as possible!

german speaking fulltime job in rotterdam

Are you passionate about helping people achieve their health and wellness goals? We are seeking a dedicated German-speaking Customer Service Representative to join our dynamic team at a leading health and wellness company. This role involves providing outstanding customer support and contributing to our clients’ success in their wellness journeys. If you thrive in a customer-focused environment and have a knack for solving problems with a positive attitude, this position could be your perfect fit.

What you will be doing:

  • Respond to customer inquiries via phone, email, and live chat, ensuring a prompt and thorough resolution.
  • Provide detailed product information and advice to help customers make informed choices.
  • Process orders, forms, applications, and requests efficiently.
  • Document customer interactions, transactions, comments, and complaints.
  • Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Offer support and solutions to customers without passing the issue to other staff unnecessarily.

What We Offer:

  • A full-time position in a fast-growing international company.
  • A supportive team environment where your voice is heard and valued.
  • Competitive salary with performance-based bonuses.
  • Opportunities for professional growth and development.
  • A modern office environment and the tools you need to excel in your role.
  • Employee discounts on our products.

Job Requirements:

  • Fluent in German and proficient in English.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • A genuine interest in health and wellness.

Application Process:

If you are interested in making a difference in the lives of our customers and meet the job requirements, please apply and we will contact you as soon as possible!

Imagine stepping into a role where every day you bridge the gap between technology and user, where your work directly enhances customer satisfaction and drives innovation. Our newly established support center in Heerlen is at the heart of our customer service and technical support operations. As one of the initial members of this team, you will play a crucial role in shaping our service delivery and reinforcing our position as a leading IT solutions provider in Europe.

At our company, you work at the forefront of technological advancements, part of a growing organization that values personal development and team spirit. Our goal is not only to serve our customers but also to provide our employees with the best possible environment to thrive. In Heerlen, you will help foster a culture focused on collaboration, excellence, and continuous improvement.

Your role within the team As a Bilingual Customer Service and Technical Support Specialist, you are the first point of contact for our Danish-speaking clients. You will provide not just technical assistance and sales support but also offer a sympathetic ear and effective solutions. Your expertise in IT products and your ability to impart trust and satisfaction will be crucial in our mission to deliver the best service possible.

Responsibilities:

  • Provide professional customer service for technical, sales, and tracking support.
  • Maintain email correspondence with clients and update their information.
  • Process payments and handle refunds as necessary.
  • Liaise with various departments to ensure seamless service delivery.
  • Monitor and report on customer satisfaction levels.

Requirements:

  • Fluent in English and Danish.
  • Basic knowledge of PC components, software, and operating systems.
  • Experience in customer service, preferably via phone and email.
  • Excellent communication skills.
  • Ability to work under high pressure in a busy environment while maintaining professionalism.

We offer:

  • Starting salary of € 2503 p/m
  • An additional 8% holiday payment paid out once a year in may
  • Company discounts.
  • Casual dress code.
  • Company events.
  • Free parking.

Additional Information:

  • Candidates must be within commuting distance of Heerlen.
  • Work hours and training plans will be discussed during the interview phase.

This position offers an excellent opportunity for motivated candidates eager to develop their careers in a supportive and dynamic environment. Your role will allow you to enhance your skills and make a significant impact in a growing company.

Imagine stepping into a role where every day you bridge the gap between technology and user, where your work directly enhances customer satisfaction and drives innovation. Our newly established support center in Heerlen is at the heart of our customer service and technical support operations. As one of the initial members of this team, you will play a crucial role in shaping our service delivery and reinforcing our position as a leading IT solutions provider in Europe.

At our company, you work at the forefront of technological advancements, part of a growing organization that values personal development and team spirit. Our goal is not only to serve our customers but also to provide our employees with the best possible environment to thrive. In Heerlen, you will help foster a culture focused on collaboration, excellence, and continuous improvement.

Your role within the team As a Bilingual Customer Service and Technical Support Specialist, you are the first point of contact for our Swedish-speaking clients. You will provide not just technical assistance and sales support but also offer a sympathetic ear and effective solutions. Your expertise in IT products and your ability to impart trust and satisfaction will be crucial in our mission to deliver the best service possible.

Responsibilities:

  • Provide professional customer service for technical, sales, and tracking support.
  • Maintain email correspondence with clients and update their information.
  • Process payments and handle refunds as necessary.
  • Liaise with various departments to ensure seamless service delivery.
  • Monitor and report on customer satisfaction levels.

Requirements:

  • Fluent in English and Swedish.
  • Basic knowledge of PC components, software, and operating systems.
  • Experience in customer service, preferably via phone and email.
  • Excellent communication skills.
  • Ability to work under high pressure in a busy environment while maintaining professionalism.

We offer:

  • Starting salary of € 2503 p/m
  • An additional 8% holiday payment paid out once a year in may
  • Company discounts.
  • Casual dress code.
  • Company events.
  • Free parking.

Additional Information:

  • Candidates must be within commuting distance of Heerlen.
  • Work hours and training plans will be discussed during the interview phase.

This position offers an excellent opportunity for motivated candidates eager to develop their careers in a supportive and dynamic environment. Your role will allow you to enhance your skills and make a significant impact in a growing company.

Imagine stepping into a role where every day you bridge the gap between technology and user, where your work directly enhances customer satisfaction and drives innovation. Our newly established support center in Heerlen is at the heart of our customer service and technical support operations. As one of the initial members of this team, you will play a crucial role in shaping our service delivery and reinforcing our position as a leading IT solutions provider in Europe.

At our company, you work at the forefront of technological advancements, part of a growing organization that values personal development and team spirit. Our goal is not only to serve our customers but also to provide our employees with the best possible environment to thrive. In Heerlen, you will help foster a culture focused on collaboration, excellence, and continuous improvement.

Your role within the team As a Bilingual Customer Service and Technical Support Specialist, you are the first point of contact for our Finnish-speaking clients. You will provide not just technical assistance and sales support but also offer a sympathetic ear and effective solutions. Your expertise in IT products and your ability to impart trust and satisfaction will be crucial in our mission to deliver the best service possible.

Responsibilities:

  • Provide professional customer service for technical, sales, and tracking support.
  • Maintain email correspondence with clients and update their information.
  • Process payments and handle refunds as necessary.
  • Liaise with various departments to ensure seamless service delivery.
  • Monitor and report on customer satisfaction levels.

Requirements:

  • Fluent in English and Finnish.
  • Basic knowledge of PC components, software, and operating systems.
  • Experience in customer service, preferably via phone and email.
  • Excellent communication skills.
  • Ability to work under high pressure in a busy environment while maintaining professionalism.

We offer:

  • Starting salary of € 2503 p/m
  • An additional 8% holiday payment paid out once a year in may
  • Company discounts.
  • Casual dress code.
  • Company events.
  • Free parking.

Additional Information:

  • Candidates must be within commuting distance of Heerlen.
  • Work hours and training plans will be discussed during the interview phase.

This position offers an excellent opportunity for motivated candidates eager to develop their careers in a supportive and dynamic environment. Your role will allow you to enhance your skills and make a significant impact in a growing company.

Tech Support German Speaking Vacancy

Join the journey of innovation and excellence in the retail pricing technology sector:

Become part of a leading European scale-up dedicated to reshaping the future of retail pricing technology. Our partner’s platform is pivotal for strategies involving competitive data, pricing insights, and dynamic pricing solutions. They are market leaders with ambitions that stretch well beyond Europe, and you could play a key role in their global expansion.

About the role:

As a Tech Support Specialist, you will become an expert in sophisticated retail pricing technology, addressing technical challenges and enhancing user experiences for English and German-speaking clients. Your responsibilities will include troubleshooting issues, resolving technical problems, and collaborating with product and development teams to ensure seamless operations and superior customer experiences.

Your responsibilities will include:

  • Managing customer service effectively by resolving queries, bugs, incidents, and requests with high customer satisfaction.
  • Working to prevent churn and identify upsell opportunities.
  • Collaborating with teams to prioritise solutions and streamline product enhancements.
  • Monitoring data flows and conducting health checks on client portals.
  • Providing actionable feedback to improve product functionalities.
  • Leading initiatives that elevate both the partner company and customer experiences to new levels.

About you

Our partner is searching for a tech-savvy individual with excellent communication skills and a customer-first approach to problem-solving, ready to deep dive into the technology that drives their platform.

You should also bring:

  • 0-3 years of experience in tech support, ideally in a similar industry.
  • Vocational study or a recent bachelor’s degree.
  • Based in or around Amsterdam.
  • Fluent in German and English.
  • A strong customer-oriented mindset.

Why should you apply?

Here, you will have the opportunity to own your career development in an environment that offers flexibility and freedom. Their diverse, international team values continuous learning and mutual support, creating a culture of excellence driven by a passion for what they do.

This is more than just a job—it’s a chance to be part of a company that is making a significant impact in the retail technology sector. Join our partner and contribute to a team that is eager to excel and grow together.

Imagine stepping into a role where every day you bridge the gap between technology and user, where your work directly enhances customer satisfaction and drives innovation. Our newly established support center in Heerlen is at the heart of our customer service and technical support operations. As one of the initial members of this team, you will play a crucial role in shaping our service delivery and reinforcing our position as a leading IT solutions provider in Europe.

At our company, you work at the forefront of technological advancements, part of a growing organization that values personal development and team spirit. Our goal is not only to serve our customers but also to provide our employees with the best possible environment to thrive. In Heerlen, you will help foster a culture focused on collaboration, excellence, and continuous improvement.

Your role within the team As a Bilingual Customer Service and Technical Support Specialist, you are the first point of contact for our French-speaking clients. You will provide not just technical assistance and sales support but also offer a sympathetic ear and effective solutions. Your expertise in IT products and your ability to impart trust and satisfaction will be crucial in our mission to deliver the best service possible.

Responsibilities:

  • Provide professional customer service for technical, sales, and tracking support.
  • Maintain email correspondence with clients and update their information.
  • Process payments and handle refunds as necessary.
  • Liaise with various departments to ensure seamless service delivery.
  • Monitor and report on customer satisfaction levels.

Requirements:

  • Fluent in English and French.
  • Basic knowledge of PC components, software, and operating systems.
  • Experience in customer service, preferably via phone and email.
  • Excellent communication skills.
  • Ability to work under high pressure in a busy environment while maintaining professionalism.

We offer:

  • Starting salary of € 2503 p/m
  • An additional 8% holiday payment paid out once a year in may
  • Company discounts.
  • Casual dress code.
  • Company events.
  • Free parking.

Additional Information:

  • Candidates must be within commuting distance of Heerlen.
  • Work hours and training plans will be discussed during the interview phase.

This position offers an excellent opportunity for motivated candidates eager to develop their careers in a supportive and dynamic environment. Your role will allow you to enhance your skills and make a significant impact in a growing company.