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Customer Service
Heerlen, Maastricht

Imagine stepping into a role where every day you bridge the gap between technology and user, where your work directly enhances customer satisfaction and drives innovation. Our newly established support center in Heerlen is at the heart of our customer service and technical support operations. As one of the initial members of this team, you will play a crucial role in shaping our service delivery and reinforcing our position as a leading IT solutions provider in Europe.





At our company, you work at the forefront of technological advancements, part of a growing organization that values personal development and team spirit. Our goal is not only to serve our customers but also to provide our employees with the best possible environment to thrive. In Heerlen, you will help foster a culture focused on collaboration, excellence, and continuous improvement.





Your role within the team As a Bilingual Customer Service and Technical Support Specialist, you are the first point of contact for our Danish-speaking clients. You will provide not just technical assistance and sales support but also offer a sympathetic ear and effective solutions. Your expertise in IT products and your ability to impart trust and satisfaction will be crucial in our mission to deliver the best service possible.





Responsibilities:






  • Provide professional customer service for technical, sales, and tracking support.




  • Maintain email correspondence with clients and update their information.




  • Process payments and handle refunds as necessary.




  • Liaise with various departments to ensure seamless service delivery.




  • Monitor and report on customer satisfaction levels.





Requirements:






  • Fluent in English and Danish.




  • Basic knowledge of PC components, software, and operating systems.




  • Experience in customer service, preferably via phone and email.




  • Excellent communication skills.




  • Ability to work under high pressure in a busy environment while maintaining professionalism.





We offer:






  • Starting salary of € 2503 p/m




  • An additional 8% holiday payment paid out once a year in may




  • Company discounts.




  • Casual dress code.




  • Company events.




  • Free parking.





Additional Information:






  • Candidates must be within commuting distance of Heerlen.




  • Work hours and training plans will be discussed during the interview phase.





This position offers an excellent opportunity for motivated candidates eager to develop their careers in a supportive and dynamic environment. Your role will allow you to enhance your skills and make a significant impact in a growing company.


Job Features

Job Category

Full-Time

Salary (based on 40h pw)

€2.503,-

Hours

32-40 per week

Language

English, Danish

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