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Customer Service
Rotterdam

Are you committed to ensuring excellent customer service and have a passion for health and wellness? We are looking for a motivated German-speaking Customer Service Coordinator to enhance our team at a prominent nutritional supplements company. This role is crucial in supporting our customer service operations and ensuring that our clients receive the best possible care and satisfaction. If you excel in a dynamic, supportive environment and are adept at managing multiple tasks efficiently, this job might be ideal for you.





What you will be doing:






  • Coordinate and oversee the daily operations of our customer service team.




  • Train and mentor customer service representatives and foster an environment that encourages team spirit.




  • Manage customer inquiries and complaints to ensure effective resolution.




  • Implement customer service procedures to enhance customer satisfaction.




  • Analyze customer feedback and collaborate with the management team to improve service quality.




  • Ensure compliance with company policies and regulatory standards.





What We Offer:






  • A full-time, permanent position in an internationally growing company.




  • A supportive and collaborative work environment.




  • Competitive salary with opportunities for bonuses.




  • Professional development and training opportunities.




  • Modern office facilities equipped with the latest technology.




  • Staff discounts on health products.





Job Requirements:






  • Fluent in German and proficient in English.




  • Experience in a customer service leadership role.




  • Strong leadership and people management skills.




  • High proficiency in using customer management software.




  • Excellent organizational, communication, and decision-making skills.




  • Ability to handle stressful situations and complex customer issues.




  • Keen interest in the health and wellness industry.





Application Process:





If you are interested in making a difference in the lives of our customers and meet the job requirements, please apply and we will contact you as soon as possible!


Job Features

Job Category

Full-Time

Salary (based on 40h pw)

€3000-€4000

Hours

32-40 per week

Language

English, German

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