German-Speaking Customer Service Representative in Rotterdam

Are you passionate about helping people achieve their health and wellness goals? We are seeking a dedicated German-speaking Customer Service Representative to join our dynamic team at a leading health and wellness company. This role involves providing outstanding customer support and contributing to our clients’ success in their wellness journeys. If you thrive in a customer-focused environment and have a knack for solving problems with a positive attitude, this position could be your perfect fit.

What you will be doing:

• Respond to customer inquiries via phone, email, and live chat, ensuring a prompt and thorough resolution.
• Provide detailed product information and advice to help customers make informed choices.
• Process orders, forms, applications, and requests efficiently.
• Document customer interactions, transactions, comments, and complaints.
• Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Offer support and solutions to customers without passing the issue to other staff unnecessarily.

What We Offer:

• A full-time position in a fast-growing international company.
• A supportive team environment where your voice is heard and valued.
• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development.
• A modern office environment and the tools you need to excel in your role.
• Employee discounts on our products.

Job Requirements:

• Fluent in German and proficient in English.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• A genuine interest in health and wellness.

Application Process:

If you are interested in making a difference in the lives of our customers and meet the job requirements, please apply and we will contact you as soon as possible!