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Customer Service
Rotterdam

Are you passionate about helping people achieve their health and wellness goals? We are seeking a dedicated German-speaking Customer Service Representative to join our dynamic team at a leading health and wellness company. This role involves providing outstanding customer support and contributing to our clients' success in their wellness journeys. If you thrive in a customer-focused environment and have a knack for solving problems with a positive attitude, this position could be your perfect fit.





What you will be doing:






  • Respond to customer inquiries via phone, email, and live chat, ensuring a prompt and thorough resolution.




  • Provide detailed product information and advice to help customers make informed choices.




  • Process orders, forms, applications, and requests efficiently.




  • Document customer interactions, transactions, comments, and complaints.




  • Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.




  • Offer support and solutions to customers without passing the issue to other staff unnecessarily.





What We Offer:






  • A full-time position in a fast-growing international company.




  • A supportive team environment where your voice is heard and valued.




  • Competitive salary with performance-based bonuses.




  • Opportunities for professional growth and development.




  • A modern office environment and the tools you need to excel in your role.




  • Employee discounts on our products.





Job Requirements:






  • Fluent in German and proficient in English.




  • Proven customer support experience or experience as a client service representative.




  • Strong phone contact handling skills and active listening.




  • Familiarity with CRM systems and practices.




  • Excellent communication and presentation skills.




  • Ability to multitask, prioritize, and manage time effectively.




  • A genuine interest in health and wellness.





Application Process:





If you are interested in making a difference in the lives of our customers and meet the job requirements, please apply and we will contact you as soon as possible!


Job Features

Job Category

Full-Time

Salary (based on 40h pw)

€2600-€3000

Hours

32-40 per week

Language

English, German

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